Refund policy

Return, Replacement & Refund Policy

At TrueBare, we follow a strict No Return & No Refund policy to keep products safe and hygienic.

1. No Return / No Refund

We do not accept returns or refunds after delivery, except for:

• Damaged product
• Defective product

2. Replacement Rules (Damaged / Defective Only)

To get a replacement:

• Unboxing video is required
• Video must show start to finish, no cuts
• Problem must be visible in the video
• Request must be made within 3 days of delivery
• Product must be unused and in original packaging

3. Replacement Not Allowed If:

• No unboxing video, edited, or unclear
• Product is used or damaged by customer
• Request is after 3 days of delivery
• Accessories or original packaging are missing

4. How to Get a Replacement

Email us at truebare1@gmail.com with:

• Order Number
• Unboxing Video
• Simple description of the problem

Once approved, a replacement will be sent (if serviceable).

5. COD / Partial COD – ₹100 Advance

• The ₹100 advance paid on COD / Partial COD orders is not refundable if the order is cancelled.

Refunds are not provided. Only replacement is available.